Open Line
Action Laminates is an open line, selling exclusively to Contract Office Dealers, Contractors, and Designers.
Terms
Upon approved credit, payment terms are 2% – 10 net 30. Unpaid balances over 30 days are subject to a service charge of 1-1/2% per month. All orders are invoiced upon completion. All new customers are required to provide a 50% deposit with the order and the balance payable on a C.O.D. basis. A credit application will be provided upon request.
Order Procedure
All orders must be received in writing specifying all necessary information, i.e., model number, edge detail and fnish. All orders are accepted upon the release of our acknowledgment.
Changes and Cancellation
Action Laminates must approve change orders and cancellation requests. Authorized change orders will be subject to adjustments in price and lead-time. To change or cancel standard orders, Action Laminates will, at its discretion, levy a restocking charge of 25% or the total costs incurred. Custom projects requiring special materials cannot be changed or cancelled.
Returns
No product may be returned without prior approval by an authorized agent of Action Laminates. Unauthorized returns will be refused.
Shipping
Customers may select any carrier of their choice. It is the responsibility of the carrier to inspect all furniture prior to loading . The responsibility of Action Laminates ceases once the shipment is loaded and signed for by the carrier. Signing for the shipment is acknowledgment that it was received in good condition.
Quick Ship
Rush orders with a 20% up charge are available on a case by case basis. The production schedule and availability of materials are the determining factors. All rush orders need approval from the factory.
Warranty
Action Laminates warrants its products to be free of defects in materials and workmanship for a period of fve years from the date of invoice. The obligation during the warranty period is limited to the repair, or at its option, the replacement of products deemed to be defective by Action Laminates. This warranty does not apply to damage in transit or damage occasioned by the customer.
Storage Charge
From the date of invoice, a 2-week grace period is allowed to pick up product. After 2 weeks, a monthly storage charge will be assessed at a minimum of $75.00 per month or 5% of the total amount, whichever is higher.
